• An Issue of Inclusion: Reframing the "Problem Patron"

  • Presenters
    • Erica K. Argyropoulos, Graduate Research Assistant, University of Oklahoma
  • Description

    The term “problem patron” has arisen in the library literature not only in connection with a range of actions—from the eccentric to the truly dangerous—but also to identify anyone who is simply other. If we wish to create an atmosphere that is diverse rather than discriminatory, we must move away from the language surrounding the so-called problem patron, and instead shift our focus to anticipating and diffusing harmful behaviors.

  • Format
  • Track
    • Challenging Topics