• Facilitating Inclusive Community Engagement: The Role of Orality in Extending Quality Reference Services

  • Presenters
    • Vanessa Irvin, Library and Information Science Program, University of Hawai'i - Manoa
    • Deborah Turner, Assistant Professor, Drexel University College of Computing & Informatics
  • Description

    Exhibiting stellar communication skills, social expertise, and technical know-how create quality reference service. Of these resources, social expertise—which involves possessing community-, cultural-, and self-awareness that emerges in how we talk—plays a central role in ensuring that librarians can build bridges to inclusion. This poster contributes insight into LIS research on how the nuances of oral interaction when conducting reference interviews reflect a holistic interactional excellence required to facilitate inclusive community engagement.

  • Format
  • Track
    • Personnel, Management, and Organization